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Frequently Asked Questions

How can we help?

Our estimated shipping time is 1 to 3 weeks. In the event that an item is out of stock or placed on backorder, we will notify you immediately. 

Rushed shipping is available for orders placed Monday thru Friday, before 2:00 p.m. CT. Rushed orders must be placed and processed by a Customer Care Specialist (option 2 on TUA main phone menu). Please call us at 1-800-800-3222.

Mailing address for TUA:
P.O. Box 4000, Dallas, TX 75208

OCBF Address:
1808 W Camp Wisdom Rd, Dallas, TX  75232

Dr. Tony Evans teaches using the New American Standard Bible, 1995 edition by the Lockman Foundation. The Tony Evans Study Bible and Tony Evans Bible Commentary both follow the Christian Standard Bible by Holman Bible Publishers. In 2023, the Tony Evans Study Bible is due to be released using the New American Standard Bible.

Immediately after purchasing an MP3, there will be links near the bottom of the order confirmation page.  Move your cursor over the sermon title, right-click, and choose the “Save”, “Save As”, or “Save Target As” option.  A window will appear on the screen and provide an option to choose where you would like to save the MP3 file (desktop, external drive, etc.).

Additionally, an email confirmation is also sent to your email address with the links where you can follow the same instructions. If you are unable to access/download the links, you can also try using a different web browser (Explorer or Safari are recommended).

Note: If you are still unable to download the MP3, please contact Customer Care to request to have a temporary link for your order sent to you. The link will be sent to you within 24 business hours.  

Supporting you in prayer is important to us. You can submit your prayer request online or on our prayer voicemail line by calling 1-800-800-3222 and choosing option #3.

Additionally, our Staff Chaplains are available to assist with prayer needs or questions regarding theological issues by emailing us at We regularly experience a high volume of calls and requests, so there may be a delay in getting a response. 

Please contact Customer Care for any questions about your order.

Dr. Evans’ entire speaking schedule isn’t available for release. Please contact Customer Care if you have a question about a specific event.

Yes, customers can make copies for group studies, as long as the product is not for resale.

We are continually working to expand our Spanish offerings. The current Spanish titles can be found in the Store.

Bulk discounts are available on books and sermon series.  

20 – 49 copies: 25% off

50 – 99 copies: 30% off

100 copies or more – 35% off

Apparel discounts are granted on a case-by-case basis. Please contact Customer Care for more information.  

The Urban Alternative advertises special promotions from time to time offering free products. Please visit daily as most free offers are advertised on the homepage.  

There is always a premium product available for a donation of any amount as well. This offer will always be found on the homepage.

We no longer have physical catalogs. All of our resources are listed on our website. 

We generally do not require products to be returned if damaged. If you received the wrong product, please contact Customer Care to request the correct product.  

Please contact Customer Care, and we will replace it with the correct product immediately. Return of the incorrect product will not be required.

Please contact Dr. Evans’ executive assistant, Sylvia Stewart, at Oak Cliff Bible Fellowship (Phone: 214-672-9100 or Email: 

Please contact Customer Care to make this request. Once your contact information has been removed from the mailing list, you may receive mail for one or two additional months due to the fact that some mailings have already been printed up to six weeks in advance.  

It’s likely that you purchased the MP3 of a sermon instead of the CD. Please let us know, and we will send you the sermon on CD as well.

You can find Dr. Evans on your local radio or TV stations by using the Radio Station lookup feature.

Additionally, Dr. Evans can be seen on TBN every Sunday.  

Yes, Tony Evans MP3s can be downloaded on a cell phone or iPad. You can also listen to The Alternative broadcast on your mobile device through our Tony Evans App,, or Apple and Google Podcasts (see here for details).

Approximately 60 cents of every dollar goes directly to the proclamation of God’s Word through radio, television and the internet. Another 25 cents of that same dollar goes towards outreach programs. The remaining covers administrative costs.

Yes, up to 300 words can be quoted with attribution, without any permission needed. Quoting more than 300 words requires expressed written permission. Please contact Customer Care to learn more about the permission process.

Yes, The Urban Alternative has a sign language broadcast that is available on its own dedicated Youtube channel through the link below. It is our hope that we can reach many more for Christ through this channel. We also offer closed captions for all YouTube channels and television broadcasts.

Click Here for YouTube Channel


Need to get in touch with us?

Feel free to reach out with any questions or concerns.